PRIVACY & POLICY
Welcome to Orovance , We value your trust, and protecting your personal information is our top priority. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or use our premium garment dying and color restoration services in India.
By using our website or services, you consent to the data practices described in this policy in compliance with the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) Act.
1. Information We Collect
We collect information to provide a seamless and premium experience to our customers. This includes:
Personal Identification Information: Name, email address, phone number, shipping/billing address, and pickup/drop-off location for your garments.
Garment & Service Data: Photos or descriptions of fabrics, details of the garments submitted for dying/restoration, and specific customization requests.
Payment Information: Payment details, transaction IDs, and billing history. Please note that we do not store your credit/debit card numbers; all transactions are processed through secure, authorized Indian payment gateways.
Technical Data: IP address, browser type, operating system, and browsing behavior on our website via cookies.
2. How We Use Your Information
We use the collected data for the following legitimate business purposes:
To schedule and manage garment pickup, processing, color restoration, and delivery services.
To communicate order updates, invoices, and share before-and-after tracking data via WhatsApp, SMS, or Email.
To process payments securely.
To respond to customer support queries, complaints, or fabric maintenance requests.
To improve our website functionality, security, and overall customer experience.
To send promotional offers, discounts, or updates about new fabric care services (you can opt-out at any time).
3. Data Protection & Security
Orovance implements strict technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. We restrict access to your personal information only to employees and authorized partners (such as logistics or delivery executives) who strictly need it to execute your service.
4. Sharing Your Information
We do not sell, rent, or trade your personal data to third parties. We only share information with trusted third-party service providers who assist us in operating our business, such as:
Courier and logistics partners for picking up and delivering your garments.
Payment gateway aggregators to handle secure transactions.
IT and website management support.
Government or law enforcement authorities, if strictly required by Indian law.
5. Your Rights Under Indian Data Laws
As a user in India, you have the following rights regarding your personal data:
Right to Access & Review: You can request a copy of the personal information we hold about you.
Right to Correction: You can ask us to update or correct any inaccurate or incomplete personal information.
Right to Erasure (Right to be Forgotten): You can request that we delete your personal data from our active systems, provided it is no longer required for legal or ongoing service commitments.
Right to Withdraw Consent: You can opt-out of marketing communications at any time.
6. Cookies Policy
Our website uses cookies to enhance user experience. Cookies help us remember your preferences, track website analytics, and keep your session secure. You can choose to disable cookies through your individual browser settings, though doing so may limit some functionalities of our website.
7. Changes to This Privacy Policy
Orovance reserves the right to update or change this Privacy Policy at any time to reflect changes in our services or Indian legal compliances. Any updates will be posted on this page with a revised “Effective Date.”
8. Grievance Redressal & Contact Us
In accordance with the Information Technology Act, 2000, if you have any questions, concerns, or grievances regarding this Privacy Policy or your data, please contact our designated Grievance Officer at:
Brand Name: Orovance
Contact Number: 9891231725